Items may be returned within 14 calendar days providing they are still in saleable condition, meaning that they are in the same condition in which they were received and in the original, undamaged packaging.
On returning your items, you can either choose to be issued with a credit note to be used on our website or to be issued a refund. All items come with a dispatch note and invoice with a return form on the back, which must be filled out and returned with the item. Please provide all relevant information including the reason for returning the item, as this will enable us to process the return as quickly as possible.
We advise that customers use a traceable delivery service as we cannot accept responsibility for goods lost in transit. Customers are obliged to meet all expenses of returning goods, unless agreed in advance by us in writing.
After we receive your return item, if we evaluate it to be in saleable condition, we will send you an email confirming that your refund will be processed within 14 calendar days, depending on your card issuer. The refund will be made to the card used when placing the order and will exclude any delivery charges and card processing charges..
Please note, we cannot accept items which have been previously worn, or where the original packaging is damaged. Labels should not be removed and original packaging should be retained and returned.
CONSUMER CONTRACTS REGULATIONS
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers within the EU are entitled to cancel their orders within 14 calendar days of receiving their goods, provided that you notify us in writing within that time. Email us at firstname.lastname@example.org.
Please state that you wish to cancel your order in accordance with the Consumer Contracts Regulations.
Please package the relevant goods and send them back to us within 14 days of receipt of the items.
All items must be in original, undamaged packaging and must be in perfect, re-sellable condition. Please note that customers must pay for all delivery charges, as these are not included in orders cancelled in accordance to the Consumer Contracts Regulations.
If you are not a customer within the EU, the Consumer Contracts Regulations do not apply to you, and you should refer to the 'Returns' section above.
If you detect a fault with your item on delivery, please contact us within 5 days so that we can organise a replacement. For all subsequent wear & tear or damage during the product’s lifespan, we recommend the following repairs service who can advise you the costs and timeframe for the repair.
Even though the jewellery is made of metal, both solid pieces and chain must be treated with the utmost of care because they are fragile and can snap or break if dropped, caught or hit. It is normal for plated items to discolour over time, depending on amount of use and treatment. The repair specialists will be able to advise on replating.
+44 (0)7828 704 120
Mike Van Buskirk - Van Buskirk Jewellery
+44 (0)7949 084 126