The goods leave our warehouse or showroom in perfect condition and are protected from damage during transport. The products are insured against shipping damage and their condition is recorded before dispatch. Please check the packaging before opening it, and photograph any external damage. In the unlikely event that the product has also been damaged, the logistics company must be informed directly upon delivery. Please email us immediately on firstname.lastname@example.org.
WHEN WE DELIVER
All of our products are sent using UPS courier company, who provide a secure system of delivery. Once your package has been dispatched, we will send you a confirmation email with a tracking number, which will enable you to check on the delivery status of your order.
Please see the chart below for worldwide delivery times and prices:
|DELIVERY ZONE / COUNTRIES||CHARGE||COUNTRIES||TIME|
|UK||£7.50||(England, Scotland & Wales excluding Scottish Highlands and Islands)||Next day delivery|
|Isle of Wight||£11||Next day delivery|
|Isle of Man||£15||2-day delivery|
|Channel Islands & Scilly Isles||£15||2-day delivery|
|Scottish Islands||£15||2-day delivery|
|Scottish Highlands||£11||2-day delivery|
|Republic of Ireland||£15||2-day delivery|
|Northern Ireland||£16||Next day delivery|
|Europe (Zone 1)||£12||Belgium, France, Germany, Luxembourg, Netherlands||2-3 working days|
|Europe (Zone 2)||£14||Austria, Denmark||3 working days|
|Europe (Zone 3)||£16||Italy, Czech Republic, Slovakia, Spain||3-4 working days|
|Europe (Zone 4)||£22||Croatia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden||4-6 working days|
|Europe (Zone 5)||£25||Bosnia (customs clearance charge, £25), Bulgaria, Greece (up to 9 working days), Iceland (customs clearance charge, £25), Latvia, Lithuania, Norway (customs clearance charge, £25), Romania, Serbia (customs clearance charge, £25), Switzerland (customs clearance charge, £25)||4-7 working days|
|Canary Islands||£70(per consignment up to 5kg, then £6.15 per additional kg)||3-5 working days|
|Russian Federation||£70||3-8 working days|
|USA||£40||3-6 working days|
|Canada||£50||3-6 working days|
|Australia||£60||4-7 working days|
|Rest of the World||£70||Up to 8 working days|
For information on taxes and duties, please see below.
Please note that we are unable to deliver on Saturdays and Sundays: any order placed after 13.00 (GMT) on Friday will be processed on the following Monday.
For furniture and all larger items we will email you a separate shipping quote as those items need crating and specialist shipping. Timing varies depending on the chosen level of service.
For further information, please contact: email@example.com
Please note that we are unable to deliver to Kosovo, Sierra Leone and Tajikistan, as well as Antartica, Ascension Islands, Bhutan, Bouvet Island, Easter Island, East Timor, Diego Garcia, Falkland Island, Heard McDonald Island, Micronesia, Pitcairn Island, Sahara, Sao Tome & Principe, Somalia, South Georgia, Sandwich Island, St Helena, St Pierre &Miquelon, Svalbard & Jan Mayan, The Marshall Iskands, Tokelau, US Minor Outlaying Islands, Wallis & Futuna Islands.
TAXES AND DUTIES
We ship to all countries in the world on the understanding that the customer will be liable for any local sales taxes or import duties, which may be charged when the package reaches your country. For further information, we suggest you contact your local customs office or email: firstname.lastname@example.org
Please note that UK VAT, set at 20%, is included on all products and where applicable, shown on your invoice. Our UK VAT registration number is GB247977546.
Please note that while we always aim to deliver your product within the indicated dates, we cannot be held responsible for delays to any deliveries. Reasons for delay may be due to payment authorisation, stock availability or international customs clearance.
Customers must be present to sign for their deliveries - we recommend you ship your items to a work / office address if you will not be at home around the time of delivery. For this reason, we are also unable to ship to P.O. Boxes. We are unable to redirect shipments once they have been dispatched. Please read our payment security if you have concerns about shipping to multiple addresses.